steamship authority cancellation policy

Are there COVID-19 precautions passengers need to follow? The Steamship Authority says it has waived rescheduling and cancellation fees and will continue to honor existing trips that were made prior to the attack at the terminals. SSA Explains Storm Cancellation Policy - Vineyard Gazette 2018 Summer Operating Schedules Report Appendices D - G, 3. 228 Palmer Avenue Falmouth, MA 02540 Steamship Authority @SteamshipMA 2 Jun 2021 Customers are currently unable to book or change vehicle reservations online or by phone. Passengers who refuse to submit to such screening, searches and inspection will not be allowed to board any vessel. In these situations, we will also create a special standby line for customers holding reservations on cancelled trips. The ship's captain may refuse transportation to any passenger or may require any passenger to disembark who, in the sole discretion of the ship's captain, is believed to be dangerous to himself or herself, or others, or disturbs NCL's other passengers or crew. Blind passengers are also eligible to travel for free with proper identification from either the Massachusetts Commission for the Blind or a similar agency from another State. Are there any restrictions on my vehicle reservation? What do I do if the parking lot does not have an entrance or exit gate? How much baggage may I bring with me on the ferry? Because none of the passenger areas on the following vessels are accessible by elevator, passengers with disabilities will have limited access to passenger amenities: the M/V Gay Head and the M/V Katama. Check out our 'Ways to Save' for residents page! No Ransom Paid In MV's Steamship Authority Cyberattack We also sell 10-ride ticket books for the high-speed passenger ferry between Hyannis and Nantucket and 46-ride commuter Ferry Pass cards for the Martha's Vineyard route. Policies, Forms & Information; FAQs; Jobs; History & Organization; News; Meeting Notices, Agendas & Minutes; Doing Business with Us; Freight Customers; . Note: in response to COVID-19, passenger tickets are now good for two years from the date the ticket is sold. Due to COVID-19 precautions, we are limiting capacity on our buses and ferries and passengers are required to wear a cloth face covering, per the order of Governer Baker. 1. When should I arrive at the terminal? S.2361 192nd (2021 - 2022) An Act relative to municipal equity in Steamship Authority operations However, your change must be made at least 14 days in advance of the scheduled departure (up to 24 hours in advance of the scheduled departure for commercial vehicle reservations) for the revised reservation to be eligible for a refund if subsequently cancelled. (Please refer to our Customer Handbook.) Our Nantucket Terminal has only a few parking spaces for use by our customers. A new reservation confirmation (with the same reservation number) will be issued for any change made to a reservation. (508) 778-7633 TTY, 1 Steamboat Wharf For new vehicle information, send a copy of the vehicle registration to the Reservation Office for processing. SteamshipAuthority.com/about/doing_business. By Thursday morning more than 24 hours after the cyber attack SSA staff were . Other individuals who are eligible for discounted fares include individuals with disabilities with Steamship Authority Transportation Access Passes and legally blind passengers (together with their helper or companion). 1. In addition, all. SteamshipAuthority1 - YouTube The Steamship Authority Wednesday continued an inch-by-inch process of manually piecing operations back together following the ransomware attack last week that shut down its website and IT systems. However, as with any vessel, you should always conduct yourself with care while on-board and pay particular attention to any children traveling with you. Such reservations are available online or by calling either our Mashpee Reservation Office or in person at the Island terminals. These PDF forms may be viewed with Adobe Acrobat Reader. You also have the ability to restrict when you receive Travel Alerts to specific days, dates and times. From there, navigate to the My Profile section. All individuals in the group must travel together on the same dates, from the same point of origin to the same destination and back. That way, you'll have time to park in one of our off-site parking lots. Thus, if an individual leaves the Island on Friday, January 1, he or she must return to the Island by Sunday, January 31, in order for his or her return excursion-fare ticket to be valid. This special fare may not be used for commercial or business purposes in either direction. Yes, you can skip the ticket line and purchase passenger tickets for our traditional ferries by using our eFerry ticketing system. Steamship Authority's Full 2023 Ferry Schedule Steamship Authority Fares: Adult $10 one-way, $20 round-trip; Child (5-12) $5 one-way, $10 round-trip; Child (under 5) free; Bicycle $4 one-way, $8 round-trip; Autos (under 17' length thru 5/14) $98 one-way, $196 round-trip; Autos (17' but under 20' length thru 5/14) $108 one-way, $216 round-trip. During the summer months, we recommend you arrive 45 minutes to 1 hour prior to the scheduled departure time, as passenger capacity may be reached on popular sailings prior to departure. A motor boat may also have up to two other containers of gasoline not exceeding six gallons capacity each if they are in the motor boat, closed and in good condition, as more fully described in Part L of the Customer Handbook. For more information about our standby procedures, please click here. Steamship Authority: Purchase Tickets Choose your route Martha's Vineyard Nantucket Fare -1+ -0+ -0+ See reservation and credit card policies. The SSA is anticipating an impact to its schedule due to a shortage of deck officers. Reservations can be made up to two hours before the scheduled departure. The Steamship Authority said IT workers are looking into the impact of the attack. No additional passengers are included in the excursion fare. We allow bona-fide students and teachers to have off-season permits which are valid for a time period that coincides with thier fall/winter semester. How does standby work on the Nantucket route? %PDF-1.5 % As a result of the high wind watch, the Steamship Authority has issued a warning to travelers that there could be service disruptions on both the Martha's Vineyard and Nantucket routes on Friday . 291. A customer who provides us with certain identifying information will be issued a Profile Account number. The Steamship Authority has the largest, safest and most seaworthy vessels manned by U.S. Coast Guard-certified crews. Show . The Steamship Authority was hit with a debilitating ransomware attack early Wednesday morning that reverberated across operations for the lifeline to the Islands, crashing the website, halting vehicle reservations and crippling internal communication systems. Does the Steamship Authority have any special group fares for student and youth groups? Steamship Authority Facing Deck Officer Shortage An excursion fare is for the transportation of the vehicle and its load, if any. Unfortunately, no refund can be issued for an unused reservation that was not cancelled or changed with advance notice. At least one of those need to be matched in order to travel on a reservation, unless you are traveling on an Excursion or Preferred profile. Starting at 7:30 AM on . Your reservation will be a ssigned a standyby number. As a result, customers traveling with us today may experience . I have a disability. when you travel with the Steamship Authority. . It was a fantastic ship and I'll miss it. You may also use your name instead of a license plate number and for other information necessary to make the reservation. Navigate to the About section and click on the Policies, Forms and Information page in the drop down menu. If you have a vehicle reservation, you must be at the departure terminal and ready for boarding at least 30 minutes prior to your scheduled departure, with your reservation confirmation and proper identification readily available. All changes are subject to certain conditions and restrictions: In the event that your reservation is neither changed with at least one hour advance notice nor used as reserved, no refund shall be issued, although the reservation may be used for standby travel on the date for which the trip was scheduled or at our discretion, on the following day. Can I transport or consume alcoholic beverages aboard the ferry? 02554. e have extended the time period in which customers can use a passenger ticket or vehicle reservation. You can provide us with this number when making vehicle reservations either online or by telephone. Headstart reservations are available to eligible customers who have applied through the mail (addressed to our Mashpee Reservation Office only) or on our website, beginning on a date designated as Opening Day usually during the first week of January. Will I pay more if my vehicle is tall or if I have a container or a bicycle rack on top of my vehicle? What if I arrive later than 30 minutes before sailing but before the ferry leaves? Manhattan DA Bragg, Jordan resolve dispute over deposition of former Trump prosecutor. We do not accept passenger reservations for those traveling on any of our passenger/vehicle ferries, as these generally have sufficient capacity for all passengers who arrive to sail on a particular trip. (Some trips, however, may be restricted to vehicles carrying hazardous commodities.) Please contact the Group Sales office at groups@steamshipauthority.com to request an application. If you are unable to present a ticket for collection upon exiting the lot, we will have to charge you an amount equivalent to the aggregate of the charges that you would have incurred for parking in that lot for each calendar day your vehicle has been there, but no less than for a minimum of 7 calendar days. How do I access the SSA's News, including Current Project Updates, Board Meeting Summaries and Meeting Notices & Agendas? We reserve a certain number of parking spaces at each of our terminals for use as handicapped parking spaces. A communication from the Springfield Parking Authority (see Section 15 of Chapter 674 of the Acts of 1981) submitting its audit report for the fiscal. Individuals with disabilities who receive a Steamship Authority Transportation Access Pass are eligible for discounted passenger fares. Am I required to make a passenger reservation for the traditional ferry to Nantucket or Martha's Vineyard? Bumped vehicles will have priority for boarding on the next vessel leaving the terminal (except for vessels carrying hazardous cargo), and vehicles bumped as a result from that subsequent trip will similarly be considered as having been bumped due to an emergency situation. 99 0 obj <>stream This can include larger items that are too heavy to be placed in the passenger area, such as medium-to-large roll-on luggage, large duffle bags, cartons, coolers, sports equipment, and any other items that may create a hazard to passengers. My car won't start and I need to transport it off-island for repairs. Firearms, other weapons, explosives, incendiaries and other dangerous articles will not be accepted for transportation except as specifically provided in Part J of the Customer Handbook. You can take a car to and from Martha's Vineyard from Woods Hole. Senior citizens (age 65 or older) who are residents of Martha's Vineyard, Nantucket, Barnstable or Falmouth are eligible for a senior citizen fare. In these circumstances, the reservation shall be valid only for standby travel on the date for which the trip was scheduled. Nor may alcoholic beverages be served on trips of more than two hours to any passenger within one-half hour before the vessel docks. Traveling with your vehicle without a reservation is called traveling on a standby basis. Please visitthePolicies, Forms & Informationpage for our Excursion Profile Application. 02601, (508) 771-4000 Although we do not routinely mail reservation confirmations, we will do so upon a customers request if the request is received more than 10 calendar days in advance of the scheduled sailing. Steamship Authority hit by ransomware attack | WWLP (508) 778-7633 TTY, 1 Steamboat Wharf How do I sign up to receive SSA's travel alerts via text messages? All pets must be kept on a leash or in a container, and must be under the control of the passenger at all times. You will also be required to pay parking charges for the use of the space. 0. High winds cancel morning ferries - The Martha's Vineyard Times Passengers traveling without vehicles may be required to place some or all of their baggage on luggage carts for the safety and convenience of other passengers. Crew shortage causes Sankaty ferry cancellations You can choose to receive island-specific eNews as well as eNews for island residents or travelers. Yes, except during our Reservation Only Periods. To access the SSA's news, including Board Meeting Summaries and Meeting Notices and Agendas, please visit the About section of our website and navigate to the News link. Yes. Yes. The Steamship Authority also runs a traditional car-and-passenger ferry, with a 2 hour cruise time. Under certain circumstances, military and Coast Guard personnel in active service, as well as reservists, are also eligible for discounted fares. Hyannis Terminal:If the terminal is able to accommodate the parking of standby vehicles of customers using our drive-on/drive-off services, you may leave your vehicle at the terminal and it will be transported on a standby basis on the next available trip. Pets are welcome on board our ferries. If you have a vehicle reservation and a profile account with the Steamship Authority, you can opt in to receive Waitlist Request Notifications via Text Message. Yes. Please read below the Crocker Inn rates, deposit and cancellation policies: RATES. Travel by Ferry | Nantucket, MA - Official Website Can I make a reservation to travel with a vehicle on a particular trip? What happens if I lose my parking ticket? Generally there are no restrictions on the use of these books. Year-round, daily frequent passenger and auto ferry service between Woods Hole, Cape Cod and Martha's Vineyard. SSA: Some reservations can be made at call center What is included in the regular automobile fare? What do I do? FAQ | Island Spirit Kayak | Martha's Vineyard Please call (508) 477-8600. For further assistance, please refer to our customer handbook, available online on our Policies, Forms and Information page, or call (508) 693-9130 toll-free from Martha's Vineyard. At 9:15 a.m., the Steamship Authority announced that all trips had been canceled through 5 p.m., including the scheduled 5 p.m. departures from Woods Hole and Vineyard Haven. Manhattan District Attorney Alvin Bragg agreed Friday night to dismiss his appeal of a ruling that allowed a subpoena for testimony about the criminal prosecution of former President Donald Trump by the Republican-led committee chaired by Rep. Jim Jordan. Steamship Authority route code is 72. The 10-ride high-speed ferry ticket books are transferable among passengers, multiple tickets from the same ticket book may be used for travel for different passengers on the same trip and are valid forever on the Nantucket route. Automobiles under 17 feet in length are charged the regular fare. Click Here to view the Parking Permits page. Retweet. High winds cancel morning ferries. Steamship Authority operations still delayed after cyberattack Customers may make passenger reservations for our high-speed passenger-only ferry at any time of the year to the extent that we have made such reservations available. The spaces are made available on a first-come, first-served basis at the discretion of the Nantucket Terminal Manager and/or the Terminal Agent on duty. I am an island resident in the Excursion or Preferred program and need to go off island for a routine medical appointment. Are there any ferries that I should avoid traveling on? 02543, (508) 548-3788 Based on per room/per night. For information on how to purchase Woods Hole/Falmouth parking permits, please call the Steamship Authoritys Parking Lot office at (508) 548-5011, ext. Otherwise, you must depart with your vehicle from the terminal instead of waiting there for the next available trip. The Woods Hole, Martha's Vineyard and Nantucket Steamship Authority's ticketing operation continued to be affected by . Tickets and reservations are good for two years from the date of purchase instead of one to allow for greater flexibility when rescheduling plans. 2021 Summer and Fall Operating Schedule Report - Appendix C Part 1, 4c. The Steamship Authority, which runs ferry service to Martha's Vineyard and Nantucket, said Wednesday that it had been hit with a ransomware cyberattack that continued to affect its payment . A shortage of deck officers at the Steamship Authority will likely mean a reduction in service for the early summer schedule of the boat line's Nantucket fast ferry, . Can I make a passenger reservation to travel on a particular trip of the high-speed passenger-only ferry? Are rental cars available at the mainland terminals? Yes, to the extent that space is available. The fare also includes transportation for up to two adults and two children who are passengers in the automobile. PDF 2021 Travel Tips for Martha's Vineyard Residents Vehicles traveling on a standby basis are generally boarded onto vessels after vehicles with reservations, as long as space is available, in the order that they have been placed on the standby list. In either case, the vehicle will have no priority over other standby vehicles. Who is eligible for the Steamship Authority's Headstart Reservation Program? This program provides island residents with the opportunity to make reservations to travel either seven days or one day before the date they wish to travel. 888-44-FERRY info@88844ferry.com. Travel between Martha's Vineyard and Woods Hole: Click here for the entire Customer Policies and Procedures Handbook. Parking for the first calendar day (or portion thereof) is free, but thereafter, you must pay parking charges for each subsequent calendar day or portion thereof that your vehicle is parked or stored there. Do you charge the same fares for adults and children? Martha's Vineyard ferry cancellations have reached 550 so far this year Any person who is eligible to travel on an Auto Excursion Fare as well as anyone who is a year-round or seasonal resident of Martha's Vineyard or Nantucket is eligible for the Preferred Space program. What is the Steamship Authority's Headstart Reservation Program? New Bedford - Martha's Vineyard Freight Service Report - April 12, 2016, 1a. The Steamship Authority (SSA) board authorized the purchase of a third offshore supply vessel with the aid of federal funding to supplement its aging fleet on Monday, November 28, according It is your responsibility to operate your vehicle whenever it is moved under its own power, including driving it on and off the vessel. Standby vehicles that are not transported by the end of the day are required to leave our property when the terminal closes for the night, and they are not given any priority for boarding the following day. Are there any circumstances in which other vehicles will be boarded instead of mine even though I have a reservation? If you have registered for our Preferred Space Program, you are also able to use our Headstart Reservation Program. Is there anything special I should do? Close. Steamship Authority: Sorry, we're not going to name our new ferries In either case, the vehicle shall have no priority over other standby vehicles. Although we consider campers to be commercial vehicles, we have established special commercial vehicle fares for certain vehicles such as campers. We will continue to honor existing reservations at Authority terminals, and rescheduling and cancellation fees will be waived. Customers are allowed to smoke cigarettes, e-cigarettes and cigars in designated areas at our terminals away from other passengers, but they are not allowed to smoke anywhere on any of our ferries, in any of our buildings, on any terminal ramps or in the vicinity of any passenger waiting queues, or in any other place on the terminal where we specifically prohibit smoking. Ferry Policies, Forms & Information | The Steamship Authority You may either call or go in person to the terminal to place your name on the list. This means they will be held under your name until you provide information regarding the specific person (or vehicle) who will be using the reservation. For Hyannis parking permits, please call the Hyannis Parking Lot Office at (508) 771-0418. Can I smoke cigarettes, e-cigarettes, marijuana or cigars on the ferry or at the terminals? Regular cell phone airtime charges apply. 228 Palmer Avenue Falmouth, MA . These PDF forms may be viewed with Adobe Acrobat Reader . Hyannis, MA Cancel Block. 2/4. We highly recommend that you check current parking availability prior to arriving at a specific parking lot. Can children travel on the ferries unaccompanied? Please consult the Customer Handbook for eligibility requirements. Each customer transporting a motor vehicle is required to have a driver available to operate the vehicle at all times while it is on one of our properties or vessels. If you prefer, you may provide vehicle information about your own vehicle (as opposed to the rental vehicle). UPDATED Wednesday, June 9, 2021 - 11:30am. Please consult the customer handbook. Please obtain a confirmation of your appointment with the details of the appointment (see below). 1 reply 1 retweet 0 likes. Click here to watch a video on how to change your vehicle reservation online. I am traveling in a rental car. you are agreeing to the Twitter Developer Agreement and Developer Policy. 1. . Children under the age of 13 must be accompanied by an adult (a person 13 years of age or older) who is responsible for their care and conduct during the passage. Preferred Space reservations are non-refundable and non-transferable. I hereby authorize the Steamship Authority to contact and communicate with any and all persons who might have knowledge of this information for the purpose of verifying its truth and accuracy. In an emergency, the Terminal Agent will first ask for volunteers, informing them when they will be transported if they agree to be bumped from that particular trip. We attempt to accommodate the special reservations needs of customers with disabilities or those who are traveling with someone with a disability. If you are traveling in a group with five or more motorcycles, we encourage you to make reservations to ensure that there will be sufficient space for your motorcycles on the vessel. Ransomware Attack on Steamship Authority of Massachusetts Causing

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